Tickets FAQ
We are pleased to offer you a few tips in this FAQ (Frequently Asked Questions) to help you enjoy your performance(s). If you have any questions throughout the season, or if we can help in any way, please feel free to contact us by phone at (214) 871-2376.
HOW DO I WATCH THE VIRTUAL PERFORMANCE?
- Buy your virtual ticket at dbdt.gallery.video
- After you complete your purchase, you will receive a confirmation email that includes the virtual link for the performance.
- When it is time for the performance, click on the link to view the event.
If you can’t find your confirmation email, go to dbdt.gallery.video and click “Sign In”. Follow the instructions to authenticate with email. Be sure to use the same email address that you used to purchase the virtual ticket.
Need help? Contact ticketsales@dbdt.com
I HAVE A SCHEDULE CONFLICT, CAN I EXCHANGE MY TICKETS FOR A DIFFERENT DATE OR RECEIVE A REFUND?
Subscribers receive a complimentary ticket exchange for a different performance date within the same series* only, if availability permits.
Single tickets may be exchanged within the same series* only, if availability permits, an exchange fee** will apply.
All tickets are nonrefundable.
Ticket exchanges may be requested by calling the AT&T Performing Arts Center at (214) 880-0202.
*(If you have tickets for a Friday Evening performance of Cultural Awareness you may exchange those tickets into a Saturday Evening or Sunday Matinee performance of Cultural Awareness.)
**(single ticket exchanges will incur a $2.50 charge per order)
I’VE MISPLACED MY TICKETS. WILL YOU REPRINT THEM?
If you have misplaced your tickets we will gladly reprint them free of charge. Please note, tickets will not be mailed out once a performance is set to begin 10 days out from any ticket purchase or ticket reprint request. In this case, tickets will be held at will call under the patron’s name.
Reprints may be requested by calling the AT&T Performing Arts Center at (214) 880-0202.
I HAVE A SMALL CHILD WHO WILL BE SITTING ON MY LAP DO THEY HAVE TO HAVE A TICKET?
All children, regardless of age, are required to have a purchased ticket.
DO YOU HAVE STUDENT DISCOUNT / RUSH TICKETS?
Student rush discounted tickets, when available, are offered for sale 90 minutes before the performance at the box office. A student I.D. is required; 2-ticket maximum per student I.D.
HOW EARLY CAN I ARRIVE TO THE THEATRE?
The theatre lobby will open 90 minutes before the performance begins. The Box Office, Bar & Concessions will be made available to patrons at this time.
WHEN CAN I TAKE MY SEAT?
Patrons may begin taking their seats 20-30 minutes before the performance begins.
WHAT IF I ARRIVE AFTER THE PERFORMANCE STARTS?
Entrance into the theatre may not, at any time, take place during a performance. Patrons arriving late will be held in the lobby and seated in between acts.
ARE THERE ACCOMODATIONS FOR THOSE WITH DISABILITIES?
DBDT is committed to making our performances accessible to anyone who wishes to attend them. Wheelchair seating is available at every price point.
Hearing devices are also available at the Dee & Charles Wyly Theatre and are free of charge but an ID is required until the device is returned.
For additional assistance please contact the box office at (214) 880-0202.
CAN I TAKE PICTURES AND/OR RECORD THE PERFORMANCE?
Cameras, audio, and video recording devices are STRICTLY PROHIBITED at any time during a performance. This includes cell phones.
WHERE DO I PARK?
Paid self-parking is available for $17.00 in the Lexus Silver Parking. The Lexus Silver Parking facility is located below Dallas City Performance Hall, directly across (east) Jack Evans from the Wyly Theatre. Turn right on Jack Evans from westbound Ross Avenue for easiest access. A secure well-lighted tunnel provides direct pedestrian access between Wyly Theatre and Lexus Silver parking.
One Arts Plaza also offers $5.00 event parking in their parking garage evenings, weekends and special events.
For performances outside of the Arts District, please call DBDT Ticketing Office for assistance.
HOW CAN I PURCHASE MY TICKETS?
Order By Phone: (214) 880-0202
10:00 am – 5:00 pm; Monday – Friday
10:00 am – 5:00 pm; Saturday (Performance days only)
10:00 am – 5:00 pm; Sunday (Performance days only)
Order In Person:
Venue box offices open 90 minutes prior to performance time for in-person transactions on performance dates only.
Online: ATTPAC.org